Welcome to Chelsea Flowers. These Terms & Conditions outline the agreement between you (the customer) and Chelsea Flowers regarding orders placed for online flower delivery in Chelsea and surrounding areas. By accessing, browsing, or using our website and placing an order, you acknowledge and agree to be bound by these Terms & Conditions in their entirety. If you do not accept these terms, please do not use our services.
These Terms & Conditions apply to all sales and deliveries conducted through our website for online flower delivery services within Chelsea and neighbouring locations. By ordering from Chelsea Flowers, all users within Chelsea and the surrounding areas accept these terms, unless otherwise specified in writing by us.
Ordering flowers from Chelsea Flowers is designed to be clear and straightforward. To place an order for flower delivery in Chelsea or nearby, you must:
Once your order is received, we will send you an order confirmation via the website and/or SMS as applicable. This acknowledgement is for informational purposes and does not constitute acceptance of your order.
We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, invalid delivery address, suspected fraudulent activity, or breach of our Terms & Conditions. If we cancel your order after payment has been made, we will issue a full refund promptly.
All floral products are subject to availability. If the chosen flowers are not available at the time of your order, we will substitute with flowers of equal quality and value. We will endeavour to notify you of substantial changes before dispatch, but slight variations in colour or variety may occur due to seasonal availability.
Chelsea Flowers offers delivery throughout Chelsea and select neighbouring areas. Delivery dates and times are selected during the ordering process. We strive to deliver all orders on your chosen date, but cannot guarantee specific timed deliveries. In the event of unavoidable delay (such as severe weather, traffic disruptions, or unforeseen circumstances), we will notify you as soon as possible and aim to reschedule accordingly.
If you wish to alter the delivery address after placing your order, please notify us immediately. We may not be able to change the address if the bouquet is already dispatched. If the recipient is unavailable at the time of delivery, our couriers may attempt to leave the order in a safe place, with a neighbour, or redeliver at a later time, as permitted by the situation.
All product prices are listed in British Pounds (GBP) and are inclusive of VAT where applicable. The price you pay is the price displayed at the checkout at the time of your order, plus any applicable delivery charges, which are stated before order confirmation.
We accept a range of online payment methods, including major credit and debit cards. By submitting your payment information, you represent that you are authorised to use the selected payment method. Payment is required at the time of order. Your order will not be processed or delivered until payment has been successfully processed.
Chelsea Flowers takes reasonable measures to ensure the security and integrity of your payment information through secure payment gateways. However, we cannot be liable for any loss if an unauthorised third party accesses your details while using our platform.
If you wish to amend or cancel an order for flower delivery in Chelsea or surrounding areas, please do so by contacting us as soon as possible. Orders may be amended or cancelled up to 24 hours before the scheduled delivery date without penalty. Due to the perishable nature of flowers, orders that have already been prepared or dispatched may not be eligible for cancellation or amendment.
If we are unable to fulfil your request for cancellation due to the order’s progress, we will inform you and offer alternative solutions where feasible. Refunds for eligible cancellations are processed within a reasonable timeframe to the original payment method.
Chelsea Flowers reserves the right at our sole discretion to refuse, terminate, or cancel any order. Reasons for refusal may include, but are not limited to, product unavailability, incomplete or inaccurate delivery details, suspected fraudulent activity, or a breach of these Terms & Conditions. If your order is refused after payment, a full refund will be issued.
When placing an order, you agree to provide accurate and up-to-date personal and recipient details. All personal information we collect is handled in accordance with applicable UK data protection laws. This includes your name, contact details, payment information, and delivery addresses. For further details on how we process and protect your data, please refer to our Privacy Policy.
Chelsea Flowers commits to supplying flowers in fresh condition, arranged to a high standard and delivered with care. However, if you are dissatisfied with the product or service received, please notify us within 24 hours of delivery, providing clear photographs and a description of the concern.
We will investigate all genuine complaints and, where appropriate, offer a replacement, refund, or alternative solution. Due to the perishable nature of flowers, we may not be able to address complaints reported outside the 24-hour period following delivery.
Nothing in these Terms & Conditions will exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
Subject to the above, Chelsea Flowers shall not be liable for:
In all other circumstances, our total liability, whether in contract, tort, or otherwise, shall not exceed the total value of your order.
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions that is caused by an event outside our reasonable control (a Force Majeure Event). This includes, but is not limited to, acts of God, war, terrorism, civil commotion, pandemic, government restrictions, fire, flood, storm, or failure of suppliers or transport systems.
All content on the Chelsea Flowers website, including site design, logos, graphics, photographs, text, and arrangements, is the property of Chelsea Flowers or its licensors. You may not use, reproduce, copy, or exploit any part of our website or its contents for commercial purposes without our express written consent.
A person who is not a party to these Terms & Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these terms.
If any provision in these Terms & Conditions is found to be unlawful, invalid, or otherwise unenforceable, such provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales. By placing an order with Chelsea Flowers, you agree that the courts of England and Wales will have exclusive jurisdiction over any claim or dispute arising from or related to these Terms & Conditions or our flower delivery service.
Chelsea Flowers reserves the right to update these Terms & Conditions at any time without prior notice. The latest version will always be posted on our website. We encourage all customers ordering flowers for delivery in Chelsea or surrounding areas to review the Terms & Conditions periodically.
These Terms & Conditions, together with any policies referenced herein, constitute the entire agreement between you and Chelsea Flowers for the provision of online flower delivery services in Chelsea and surrounding areas. No oral or other statements shall be binding unless agreed in writing by Chelsea Flowers.
If you have any questions regarding these Terms & Conditions or require assistance with your order for flower delivery in Chelsea or surrounding areas, please refer to our Contact page for up-to-date details of how to reach us. We are committed to assisting our customers and ensuring satisfaction with every delivery.
Note: These UK E-commerce Terms & Conditions apply to all customers of Chelsea Flowers within Chelsea and the surrounding areas. By placing an order, you confirm acceptance of these terms in relation to your online flower delivery purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chelsea, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chelsea.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
