Our Fresh Flowers Guarantee & Customer Care

Fresh Flowers Promise for Chelsea

At Chelsea Flowers, we take pride in delivering exceptional flowers to households and businesses across Chelsea and the surrounding area. Our commitment as your trusted local florist is to guarantee that every bouquet and arrangement arrives at your door beautifully presented and perfectly fresh.

We understand how important it is for your flowers to remain vibrant and full of life. For this reason, all our floral products are covered by our Fresh Flowers Guarantee. If for any reason your flowers do not meet your expectations for freshness and quality, we are dedicated to making it right for you.

Damaged or Unsatisfactory Flowers on Arrival

Our floral team is meticulous with quality control, but rare occasions may arise when flowers arrive damaged or in less than pristine condition. Should you notice any issues, such as wilting, bruising, or damage to the arrangement upon receipt, please notify us as soon as possible—ideally on the day of delivery or within 24 hours. To ensure fairness and transparency, we may ask for a photo of the damaged flowers to better understand the problem and to help us improve our services.

Freshness Window Policy

As part of our Fresh Flowers Guarantee, we promise that your flowers will remain fresh for at least five days from the day they arrive, provided they are cared for according to the care instructions supplied with your order. If your flowers perish within this period, and you have followed the care guidance, please reach out so we can address your concerns quickly and efficiently.

Refund & Replacement Options

Your satisfaction is paramount to us. If flowers have arrived damaged or have failed to meet our freshness guarantee, Chelsea Flowers offers you the following remedies:

• Replacement: We will deliver a replacement bouquet or arrangement at the earliest opportunity, with no additional cost to you.
• Refund: In circumstances where a replacement is not suitable or possible, we may issue a full or partial refund to your original method of payment.

Please note that certain bespoke or personalised orders may be subject to alternative resolutions; these will always be discussed with you transparently.

Complaints Procedure

We aim to handle every order and concern with professionalism, warmth, and care. If you have a complaint about your flowers, our services, or any aspect of your experience with Chelsea Flowers:

1. Contact us promptly with full details of your concern, including your order number, delivery address, and a clear description of the issue.
2. We will acknowledge your complaint as soon as possible, aiming to resolve most issues within two business days.
3. If your case requires further investigation or follow-up, we will keep you updated throughout until a fair resolution has been reached.

Your Trusted Local Florist in Chelsea

Your trust is incredibly important to us, and we are committed to exceeding your expectations at every stage. Chelsea Flowers has served local residents and businesses for years, offering not just exquisite blooms, but also unmatched customer care. We are grateful for each order and will always work hard to ensure your complete satisfaction.

Thank you for choosing Chelsea Flowers—where fresh flowers and customer happiness are guaranteed in Chelsea.